• Welcome to The Saracens Head - Here's what you need to know

Guest Information

Welcome

Let me take this opportunity to welcome you to The Saracens Head, Great Dunmow. On behalf of our whole team I would like to wish you a pleasant stay. We hope you find your time with us both relaxing and enjoyable, however if there is anything we can do to make your stay more comfortable, please do not hesitate to contact any member of our team who will be delighted to assist you in any way they can.

Thank you for choosing to stay at The Saracens Head.

General Manager

Ethos

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The Coaching Inn Group has a particular passion for
lovely old historic coaching inns and we have a growing
number  of these iconic buildings in our collection.
We have established a reputation for refurbishing,
revitalising and breathing life back into these lovely
inns, creating elegant, comfortable and well-priced
accommodation, tempting menus, relaxed and stylish
bars and coffee lounges where friends, families and
business people can relax and enjoy everything we
have on offer.

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Wi-Fi & Internet Access

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High speed internet access is available in all bedrooms
and public areas within the hotel.

To Connect: WiFi
Simply select the ‘Saracens Head Guest WiFi’ on your device
and follow instructions.

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A – Z Directory

Accounts
Your account is readily available upon request at Reception. The following methods of payment are accepted: Visa, MasterCard and American Express. We also accept contactless payment and ApplePay.

Alarm Calls
Please contact Reception, by dialing ‘0’, who will arrange an alarm call for you.

Assistance (24-hr Reception)
Reception is staffed 24 hours. From 11pm to 7am the Night Porter will cover Reception to deal with any enquiries.

Bars
Our bar provides a wide range of soft and alcoholic beverages, including local ales, freshly made cocktails and international wines and spirits.

Breakfast
Breakfast is served from 7am to 9:30am Monday to Friday and 8am to 10:30am on Saturday and Sunday.

Car Parking
Our car park can be found to the rear of the hotel.

Checkout
Checkout time is 11am. A late checkout is available by prior arrangement by contacting our Reception team.

Church Services
Please contact Reception who will advise you on services and locations for religious worship.

Cinema
Please contact Reception who will advise you on your nearest cinema location.

Conference Facilities
Please enquire with our reception team for details of our conferencing facilities. Our brochure is available upon request and we would be delighted to make an appointment with our management on your behalf.

Currency Conversion
Please contact reception for your nearest Currency Bureau.

Dietary Requirements
If you have any special requirements please contact the manager on duty who will be happy to assist.

Directions
If you require directions our Reception team are happy to provide printed route maps and navigation on request.

Disabled Facilities
Please discuss directly with the hotel by calling, or emailing.

Doctor, Dentist and Chemist
Should you require medical assistance, please inform Reception who will contact someone on your behalf. Please contact Reception if you need to know the location of nearest medical facility.

Emergency Services
Dial ‘999’ for the police, fire brigade or an ambulance. Please also call Reception on ‘0’ to report the incident and for further assistance.

Fire Procedures
It is imperative that guests read the Fire Notice on the back of the bedroom door and familiarise themselves with the fire evacuation procedure and fire exits.

Flowers
If you wish to send flowers or have them delivered to your room, we would be happy to arrange this for you with a local florist. Please contact Reception by dialling ‘0’ with your requirements and they will do their best to accommodate you.

Heating and Cooling
The heating in the room may be adjusted using the thermostat dial on the side of the radiator during the winter months. A limited number of fans are also available – please speak to Reception to check availability.

Key Cards
For your personal security, we insist that guests produce key cards when signing accounts in any of the Hotel’s facilities.

Luggage Assistance
Please ask Reception for help with luggage or luggage storage at any time, 24 hours a day. Luggage may be stored in the hotel, without charge, for up to six hours after vacating your room.

Maintenance
Should you find anything not in working order, please report it to Reception and we will endeavour to repair it as quickly
as possible.

Newspaper
Please order with Reception by 10pm for delivery to your room the next morning.

Night Porter
We have a Night Porter on duty from 11pm until 7am daily.

No Smoking
Please be aware that the whole hotel, including all bedrooms, is non-smoking. If guests are found to have smoked inside bedrooms, a minimum charge of £150.00 will be made to cover further cleaning and freshening of the room. Each room is fitted with a smoke detector which is very sensitive and will evacuate the whole hotel if triggered. Activation will incur further charges to the guests account.

Pets
The hotel has a number of rooms allocated for pets. We allow dogs in our Bar Area and outside seating area.

Postage
Postage to most destinations can be arranged via Reception. All post is sent daily.

Restaurant
Please contact Reception, or a member of the team to book a table in our restaurant.

Security
Please ensure that your bedroom windows and doors are closed when you leave the room. We would like to draw your attention to the Hotel Proprietors Act displayed in the Reception area and regret to inform you that the hotel cannot be held responsible for the loss or damage to any guest’s property not handed in for safekeeping.

Special Offers
We often run promotions and special deals throughout the year. Please browse our website or Facebook page for more information on how to sign up to our mailing list.

Taxi Service
Please contact Reception who will be happy to book a taxi for you.

Television
To turn on the TV, press the TV and then the power button first and then the sky button. Find out more about our televisions and channels in the Television section of this directory.

Toiletries
A limited supply of complimentary common items are available from Reception 24 hours a day, (i.e. toothpaste, comb, shaving foam, razor, etc).

Voltage
The UK uses a 240v supply with three pin plugs. Please ask Reception if you require an adapter. This usually requires a £5 deposit which is refunded when the adaptor is returned.

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